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The Gift He Will Cherish
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Help Center

Product & General Information
Product & General Information
How to take care of my jewellery?
What are my delivery options?
Is it possible to change the order of the engravings for the 3D Bar Necklace?
How to place an order at My Name Necklace?
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Delivery
Delivery
Why didn't I get an order confirmation?
Where is my order?
I can't find my order ID number
How do I track my order?
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Change Order Details
Change Order Details
How can I change my shipping address?
How can I change an order after placing it?
How do I change my inscription?
I forgot to use my coupon
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Item Received
Item Received
My jewellery is damaged, what should I do?
My chain broke, what should I do?
Returns & Cancellations
My chain size that I received is incorrect, what should I do?
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Payments & Promo Information
Payments & Promo Information
My promotional code doesn't work
Can I use more than one coupon code?
Why do I see a double charge on my billing statement?
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Most Popular Questions

Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?

How does our company make sure all of our jewelry are in a safe and healthy environment?

Why didn't I get an order confirmation?

Where is my order?

Returns & Cancellations

My chain broke, what should I do?

How can I change my shipping address?

What are MyNameNecklace delivery options?

I have a special request for my necklace