Product & General Info

SPECIAL CARE FOR GOLD AND SILVER PERSONALISED jewelry

We recommend giving your gold or silver jewelry a quick clean at the end of the day, using a soft cleaning cloth to remove any fingerprints or oils that may have accumulated from normal wear.

Once a week, we recommend a deeper clean.  All you need is water and liquid soap.

• Mix 1/2 cup of warm water with a few squirts of mild liquid soap
• Let your jewelry soak for three minutes
• Remove your items and rinse with clean water
• Allow the jewelry to dry
• That’s it!

Sterling silver jewelry deserves extra special care, so for these precious items we recommend a silver polish. You can purchase a quality silver cream at most jewelry stores, drug stores and even supermarkets.

SIMPLE TIPS TO KEEP THE SHINE

Make up first, then accessories

Lotions, hairspray, and some cosmetics contain chemicals that can be harmful to your jewelry. It is always best to apply your makeup first and then put on your jewelry in order to minimize exposure that can be damaging.

Take it off before you sweat it off

Make sure to remove your jewelry before all intense physical activity. This will protect it from reacting to the chemicals in your sweat or from any damage that may occur in contact sports.

Rub a dub dub, no jewelry in the tub!

Harmful chemicals they contain could also do a number on your personalised jewelry. Too much sudsing in the shower while wearing your personalised necklace, bracelet, or rings can cause a film to form over the precious metal, dulling the sheen and diminishing its gorgeous shine.

jewelry and pools don't mix

Pools and jacuzzis are full of chlorine that, if exposed for too long, can cause your jewelry to discolor. So play it safe: When you're stripping down into your bathing suit, take off your jewelry too.

Don't clean with the gleam

Harmful chemicals and jewelry don’t mix. The chemicals in cleaning products can be harmful to the quality and longevity of your precious jewelry pieces.

Be smart about safekeeping

Properly storing your jewelry will do wonders for keeping it looking new. Keep your customized jewelry in a box where it won't get tangled up with other items or damaged from too much movement. A jewelry box with a soft felt lining is perfect, but you can even line a simple shoebox with fabric to keep your items nestled and safe. Anti-tarnish strips are also a great investment to keep out oxidants than can tarnish and dull your pieces.

We provide a convenient range of secure local and international delivery options. To upgrade your shipping method, please contact our Customer Care Team.

Our most popular shipping methods in Canada include:

• Standard
• Expedited - Fast delivery
• Express Shipping - Super fast delivery

Please note that time frames are stated in business days and do not include weekends.

For more information about local and international shipping as well as relevant delivery times during peak seasons, please click here.

While we have a wide range of jewelry styles, you may want to add a personal touch that you can't find in our collection. For special design requests, please contact our Customer Care Team.

Our jewelry design experts will review your request and let you know if we can make your personalised creation.

Please attach a link to the item you are referring to, or the product ID number, which can be found on the item page here:

Please note that during busy seasons we cannot accommodate special requests.

The placing of the engraving depends on how many inscriptions you would like on your necklace.
1 Inscription - Front engraving
2 Inscriptions - Right and front engraving
3 Inscriptions - Right, front & left engraving
4 Inscriptions - Right, front, left and back engraving

The right and left placing is the position when the 3D Bar Necklace. is not on you.

Yes! All you need to do is leave a clear comment in your shopping cart during checkout.
The comment should say "Inscription on front: Alexa, Inscription on back: Harry"

The right and left placing is the position when the 3D Bar Necklace is not on you.

Placing an order on our website is very intuitive.

• Browse our product catalog to find jewelry styles that you’d like to personalise.
• Look for useful information on the product page for each item, such as price, character limit and dimensions, as well as a right-hand menu that guides you in finalizing your personalization.
• Fill out separate boxes for each feature you personalise, including material, inscription (please note character limits), birthstone and chain length.
• Click ADD TO CART when you’re ready to confirm your order details and proceed to checkout.
• Enter your Promo Code (if you have one) to redeem the discount. 
• Click on CONTINUE CHECKOUT to proceed with entering your contact details, and then payment and shipping information.

Once completed you’ll be redirected to a confirmation page that your order is being sent to production. You’ll also receive confirmation by email with full order details and shipping information.

GET PERSONALISING TODAY!

We  accept all major credit cards as well as payments made through PayPal.

All payment must be made in full before shipment.

To make a payment just click on either the "Continue to Checkout" or "PayPal Checkout" buttons in your shopping cart. After entering your contact details you’ll be redirected to the relevant payment platform.

Credit card users may pay with:

• Visa
•  MasterCard
• American Express

Unfortunately we do not accept Direct Debit Cards or Prepaid Credit Cards.

Cancellation & Changes

Production of your personalized item will begin immediately after we have processed your order.

• What is the cancellation time frame? Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order that you want to cancel it. Please be advised that after 2 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team  here.
• How can I make a change in my order? We all change our minds, if you wish to change something in your order before it has shipped, please contact us and we will gladly make the desired change. There is no need to cancel your order and place a new one.

Refund

How do I get a refund? If you are eligible for a refund, it will be issued to the account you used to make your purchase. Once your refund is processed, it may take up to 7 business days to appear on your account. Refund can only be processed within 30 days of delivery.

Returns & Exchanges

If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 100 days of purchase.

• How do I exchange my item? You must return your original item before we are able to send your new item to production.
• Please let us know before doing so and send a clear picture of the item.
• If the new item you have chosen has a different monetary value than your original item, you will be sent either a money order or refund, whichever is appropriate.

Damaged Item

If you think that the item you received is damaged or incomplete, please  contact us immediately.

• Please visit our ‘Contact Us’ page, select ‘Inquire about received order’ and proceed the relevant category from the dropdown menu (My item is damaged, There is a mistake in my order/Something is missing, etc.).
• Attach a clear image of the damaged item and describe the matter.
• Once a customer care representative has received a clear picture and approved your claim, you will be offered a free reorder, if the item is within warranty.
• How do I get a refund for a damaged item? You can return your item for a full refund within 30 days of delivery.

Wondering what your name necklace will look like and can't wait for your order to arrive? Our handy preview tool gives you a pretty good idea of how your name necklace will look after it’s produced! To preview click here.

It is possible to preview 3 styles of our necklaces: Classic, Carrie and Monogram (up to 3 letters). 

Currently this item is available with two, three, four or five rings. Please pay attention to the limit of characters, according to the item you choose. The limit can be 20 or 22 characters, including spaces and punctuation.

You can check the item page for more details:

• 2 Russian Rings Necklace
• 3 Russian Rings Necklace
• 4 Russian Rings Necklace
• 5 Russian Rings Necklace

Here are a few quick steps:

At My Name Necklace, we only sell jewelry of the highest quality.

Standard Warranty

As of January 22nd, 2023, all materials (gold, diamond pieces, silver, gold plated, and rose gold plated items) include a 2 years warranty. Please note the warranty does not cover lost or stolen cases.

JEWELRY PROTECTION PLAN-

You also have the option of purchasing the Jewelry Protection Plan. It allows you to protect the jewelry you love & enjoy free returns, repairs or replacements , exclusive discounts and a seamless customer service that will allow you to wear our jewelry with confidence & peace of mind.

Long story short: The chain you select will determine where on your body your name necklace hangs, so be sure to consider the length that is right for you. Our chains run from 35 cm to 89 cm, which means your necklace can hang anywhere from high up on your collarbone to way down on your lower chest.

Once you've decided where you would like the necklace to hang:

• Take a long piece of string and loop it around your neck.
• Close the string at the point on your chest where you want the necklace to hang.
• Open the string and measure it—how many centimeters is it? This is the length you should select for your new necklace.

Please keep in mind that the chain lengths shown on our website do not include the length of the pendant. Most of our pendants run between 2-5 cm, so for example, if you order a name necklace with a 40 cm chain, the total length of the name necklace would be 42 cm - 45 cm, depending on the name and style.

To measure your wrist size, you can follow either of the two simple methods in the images below. Both measurement options will provide you with an accurate measurement.

or

Measure your wrist size with a flexible tape measure just below the wrist bone, where you would normally wear your bracelet.

OR

Wrap a thin strip of paper around your wrist just below the wrist bone. Mark where the paper overlaps on your wrist and measure the strip of paper up until the mark.

Alternatively, scroll down to see our Ring Size Guide:

The difference between the two styles is the last letter inscription. In the Carrie Name Necklace, there is a curl in the last letter, adding an extra twist to the connection from the pendant to the chain. Whereas in the Classic Name Necklace, the last letter is regular like the other lower case letters, keeping the classic style along the pendant.

You can click here to preview your name in both necklaces, and then decide which one is the perfect match for you.

Both Carrie Name Necklace and Classic Name Necklace offer a classic script font and are available in two pendant sizes – small or regular.

*The largest measurement is the size of the capital letter.

Product information such as material type, thickness, and measurements, can be found on each individual product page under the "Information" tab. Pendant length varies according to the inscription. Average name plate size ranges from 2 cm-5 cm, or 2 cm-4 cm, for smaller name necklaces.

If you can’t find the information you are looking for, please don't hesitate to contact our Customer Care Team.

The chain type that comes with your necklace, and the chain lengths that are available, are indicated in the information table which you can find on each individual product page. Here is a list of the different chains we offer:

FOR OUR NECKLACES

Sterling Silver 0.925, 18k Yellow Gold Plated Silver and 18k Rose Gold Plated Silver
Box Chain, Rollo Chain, Bead Chain and Figaro Chain

14k Yellow Gold
Twist Chain, Box Chain and Rollo Chain

14k White Gold
Box Chain

10k Yellow Gold
Bead Chain and Twist Chain

9k Yellow Gold
Box Chain

Acrylic items
Sterling Silver Plated Metal Rollo Chain and 18k Yellow Gold Plated Metal Rollo Chain

We also offer some of our items with a Colored Satin Cord.

FOR OUR BRACELETS

The Rollo Chain is available in Sterling Silver 0.925, 18k Yellow Gold Plated Silver, and 18k Rose Gold Plated Silver.

We have a variety of items with a Colored Satin Cord, Colored Leather Cord, Leather Strap Wrap, and Colored Suede Leather Cord Wrap.

You can view our Chain Collection for more information about each chain.

Yes, all our precious metals are purchased from government certified vendors and are marked for authenticity. When you receive your personalised jewelry you’ll see that it has a stamp of authenticity on it.

All our silver jewelry is made of 0.925 sterling silver, and all our gold jewelry is made of solid gold, with a purity level that is indicated on the item (9k, 10k, 14k or 18k).

You can find all item-related information on each individual product page under the "Information" tab.

All our products are 100% nickel-free, except for items made of white gold.

If you purchase an item with birthstones or diamonds, we typically place them as follows:

• For names that include the letter "i" we set the stone on the dot of the "i".
• For names that do not include the letter "i" we set the stone on the first letter of the name, unless specified otherwise.

If you’d like to set the stone on a different character, please clearly indicate which letter you prefer in the comment box in your shopping cart. Once you leave a comment with a special request, we’ll make the changes if possible—there’s no need to contact us to confirm the request. If your request isn’t possible, we’ll contact you.

Check out our World Collection to see a wide variety of jewelry in additional languages other than English.

If there is an item on our site that you’d like, but it doesn’t appear in our World Collection, please contact our Customer Care Team to see if this special request is possible

We want the pieces you get to be with you as you make new memories, even years later. So yes, you can add pendants, charms or engravings to any exiting pieces of My Name Necklace jewelry.

All you need to do is select in the product page the option to add the future engraving pack to your order as you purchase by selecting “Yes”:

If you’ve already placed your order and want to add the future engraving pack, please  contact our Customer Care Team.

We can add most characters to our jewelry as long as they appear on the English keyboard.

All you need to do is place your order with the special character included.

Regarding emojis—although we know they’re popular—unfortunately, we cannot engrave them.

Please note that during busy seasons we cannot accommodate special requests

We offer two kinds of gift packaging kits:

1. 1. The Classic Gift Kit - an elegant gift packaging with My Name Necklace’s classic design.



2. 2. The Personalized Gift Kit– a custom-made gift box, with your selection of one of our illustration templates, to which you may add your loved one’s name/s.

Each gift kit contains:

• One gift box (the size will be chosen by our designers, according to what fits best with your jewelry)
• Gift bag

Important notes about our Gift Kits:

• You can add a Gift Kit directly from your item’s Product Page, or by contacting our Customer Service.
• Your note will be printed in stylish script font, exactly as it is received, including capitalization, punctuation, numbers, spaces and spelling.
• Please make sure to double check your message to make sure everything is correct.
• As long as the order is not packed yet, we are able to make changes to the messages.
• As we know that this is a gift, we will not include the item prices in the packing slip.
• Each Personalized Gift Kit is produced per order; it is therefore non-returnable, exchangeable, or refundable, unless the product is faulty.